MB-230 Valid Test Topics, MB-230 Latest Test Labs

Blog Article

Tags: MB-230 Valid Test Topics, MB-230 Latest Test Labs, MB-230 New APP Simulations, Valid MB-230 Study Notes, MB-230 Valid Exam Forum

2025 Latest TorrentVCE MB-230 PDF Dumps and MB-230 Exam Engine Free Share: https://drive.google.com/open?id=13YGwYiK0JMDadXDUTacqbf7BJfObF2RC

First and foremost, you can get the latest version of our MB-230 study materials for free during the whole year. Second, our responsible after sale service staffs are available in twenty four hours a day, seven days a week, so if you have any problem after purchasing MB-230 study materials, you can contact our after sale service staffs anywhere at any time. Finally, we have installed the most advanced operation machines in our website, so you can use credit for payment in the process of trading and register your personal information under a safe payment environment. Do not waver any more, the most effective and the Latest MB-230 Study Materials is right here waiting for you.

Microsoft MB-230 certification exam is ideal for professionals who work in customer service or customer support roles. Microsoft Dynamics 365 Customer Service Functional Consultant certification is also suitable for professionals who want to advance their careers in Dynamics 365 Customer Service. Microsoft Dynamics 365 Customer Service Functional Consultant certification provides a strong foundation for professionals who want to become Dynamics 365 Customer Service functional consultants. Microsoft Dynamics 365 Customer Service Functional Consultant certification is recognized globally and is highly respected in the industry.

Microsoft MB-230 Certification Exam is an essential credential for functional consultants who want to demonstrate their skills in implementing and configuring customer service solutions using Dynamics 365. MB-230 exam covers various topics related to customer service, and passing it can help professionals advance their careers and gain recognition for their expertise.

>> MB-230 Valid Test Topics <<

MB-230 Latest Test Labs & MB-230 New APP Simulations

As we all know, the latest MB-230 quiz prep has been widely spread since we entered into a new computer era. The cruelty of the competition reflects that those who are ambitious to keep a foothold in the job market desire to get the MB-230 certification. It’s worth mentioning that our working staff considered as the world-class workforce, have been persisting in researching MB-230 Test Prep for many years. Our MB-230 exam guide engage our working staff in understanding customers’ diverse and evolving expectations and incorporate that understanding into our strategies. Our latest MB-230 quiz prep aim at assisting you to pass the MB-230 exam and making you ahead of others.

Microsoft MB-230 Exam Syllabus Topics:

Topic	Details
Manage cases and Knowledge Management (20-25%)
Create and manage cases	- configure cases - manage case lists - create and search for case records - convert activities to cases - perform case resolution - implement parent/child cases - merge cases - set autonumbering for customer service entities
Configure and automate cases	- implement Advanced Similarity rules - implement record creation and update rules - implement case routing rules - customize the Case Resolution form - configure Status Reason transitions - configure business process flows- capture customer feedback by using Customer Voice
Implement Knowledge Management	- configure the Knowledge Search control - link an article with a case - use knowledge management to resolve cases - manage the knowledge management article lifecycle - manage Knowledge management articles - configure entities for Knowledge Management - manage Knowledge article templates - implement knowledge search - enable Relevance Search - configure categories and subjects - convert cases to knowledge articles
Manage queues, entitlements, and service-level agreements (SLAs) (15-20%)
Create and manage queues	- describe use cases for each queue type - configure queues - add cases and activities to queues - configure entities for queues - perform queue operations
Create and manage entitlements	- configure entitlements - define and create entitlements- manage entitlement templates - activate and deactivate entitlements- renew or cancel an entitlement
Create and manage SLAs	- define and create service-level agreements (SLAs) - configure SLA settings - configure a holiday schedule - configure a customer service schedule - implement actions by using Power Automate - manage cases that are associated with SLAs - manually apply an SLA - create and manage SLA items
Implement scheduling (10-15%)
Manage resources	- configure business closures - configure organizational units - configure resources - configure work hours - configure facilities and equipment
Manage services	- define services - schedule a service activity - configure fulfillment preferences - create a schedule board - schedule a service activity by using the schedule board
Implement Omnichannel for Customer Service (30-35%)
Deploy Omnichannel for Customer Service	- provision Omnichannel for Customer Service - define user settings - configure application setting - manage queues - configure skills-based routing
Implement Power Virtual Agents	- describe Power Virtual Agents components and concepts - integrate Power Virtual Agents with Dynamics 365 Customer Service- escalate conversations to a live agent
Manage channels	- describe use cases for the Channel Integration Framework - configure channels - enable the chat widget on websites - configure pre-chat surveys - configure proactive chat - configure Secure Message Service (SMS)

Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q101-Q106):

NEW QUESTION # 101
You are creating a survey using Voice of the Customer.
You need to embed the survey into a website and make it available to your customer.
What should you do?

A. Create an iFrame URL. Copy the HTML code to an iFrame in your website.
B. Create your Dynamics 365 portal. Display the Voice of the Customer page from within the main website page.
C. Create a webpage on the website. Add the URL to link the Voice of the Customer
D. Add the iFrame URL to your website.
E. Create the website. Add the URL to the Dynamics 365 site in your website.

Answer: A

Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/distribute-survey

NEW QUESTION # 102
You ate creating agent scripts in Dynamics 365 Customer Service. You must add the following steps to the scripts:
1. Use the greeting; Welcome to the company, how may we serve you today?
2. Send details about a customer's account to the customer with one selection.
3. Open another set of steps to follow.
You need to configure the type of steps that are needed.
Which type should you choose when configuring each step? To answer, drag the appropriate types to the correct steps. Each type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 103
You need to select the feature for each parameter.
Which feature should you use for each parameter? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-operating-hours

NEW QUESTION # 104
You need to configure each escalation scenario.
Which configuration should you use for each scenario? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-bot-virtual-agent

NEW QUESTION # 105
A company that manufactures industrial heating, ventilation, and air conditioning units (HVAQ implements Dynamics 365 Customer Service.
Following each installation, customers must be surveyed about their satisfaction of the installation and the conduct of the installers.
You need to recommend the appropriate question types.
Which question types should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.